2025 Conference on Violent Crime: Full Schedule

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8:30am EDT

Verbal De-Escalation Training: Surviving Verbal Conflict®

Friday May 30, 2025 8:30am - 12:30pm EDT

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area where the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?” Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image.

Speakers

Harry Dolan

Dolan Consulting Group

Harry P. Dolan is a 32-year police veteran who served as Chief of Police from 1987 to 2012. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of... Read More →

Friday May 30, 2025 8:30am - 12:30pm EDT
Latham ABC

Keynote